IT, Software, Web and Telecoms Professionals

Course Overview

The Level 3 IT, Software, Web & Telecoms professional qualification provides learners with the knowledge and skills to progress their career in telecoms and IT. Areas covered include customer care, system security, managing software development and assisting in the set up of new systems. 

Added April 2019

Entry Requirements

The Level 3 Diploma in IT, Software, Web and Telecoms is designed for those currently working in the IT and Telecoms sector.

Learners can work in areas such as Software and Web Development, Technical Support, Telecommunications and in roles such as Software/ Web Developer, Desktop Support Engineer, Network Planner, Database Administrator, Network Engineer or Software Tester.

Course Delivery

Mandatory Units:

  • Communication and Employability Skills for IT
  • Health and Safety
  • Computer Systems
  • Develop own effectiveness and professionalism

Optional Units:
- Security of ICT Systems
- Software Installation and Upgrade
- System Operation
- Technical Fault Diagnosis
- Testing ICT Systems
- IT Technical Support
- Computer Networks
- Website Production
- IT System Security
- Event Driven programming

The learner will be allocated a dedicated tutor/assessor who will work closely with both learner and employer to ensure the level and units selected are most suited to their individual role and organisational priorities. The Tutor/Assessor will visit the learner every 4-6 weeks in their workplace to assess progress and also set objectives for the next period.  The learner will be assigned project work specific to their elected units, as well as be expected to gather evidence from their day to day role to demonstrate application of their new skills.  They may be expected to attend seminars/workshops in addition to work based learning which will focus on the knowledge element of the qualification and support in developing understanding, skill and experience in this area.

In order to successfully complete the qualification learners will undertake a project relevant to their individual role and learning environment. They will acquire the knowledge, tools and techniques associated with each unit that they will then implement in their current work environment.  The project work assigned and evidence gathered will be reviewed during the regular 1-2-1 meetings with tutors/assessors and used for assessment purposes.  Gower College Swansea utilises Smart Assessor which is an online Apprenticeship management tool enabling provider, learner and employer to effectively track learner progress. 

Progression Opportunities

On completion of this Level 3 qualification, the learner will have the option to progress on to a higher level qualification in the relevant field.

Additional Information

On completion of the Level 3 diploma in IT, Software, Web and Telecoms, the learner will have the option to gain a Microsoft recognised professional certificate.

The qualification is delivered by tutors/assessors who have exceptional experience in both practical application of IT, Software, Web and Telecoms methodology and in delivering tailored support to each individual learner. 

This course is fully funded (for eligible candidates). For more information contact 01792 284400 or email

Course deliverable in Welsh: