C & G Level 2 Certificate/Diploma in Business and Administration

Learners will be expected to possess a sound knowledge and experience of administration systems in the workplace. This qualification is ideal if you want to gain a qualification which recognises and confirms your skills and competence in a range of administrative tasks or if you are aspiring to progress to a supervisory or team leading role in the future.

The QCF/ NVQ offers a wide range of job-specific optional units covering topics such as: 

  • using office equipment
  • producing documents
  • storing and retrieving information
  • handling mail
  • making and receiving telephone calls
  • using electronic message systems
  • providing reception services
  • meeting and welcoming visitors
  • using diary systems
  • researching, organising and reporting data
  • solving business problems
  • supporting the organisation and/or the co-ordination of an event
  • supporting the organisation of business travel or accommodation
  • maintaining and issuing stock items

The City & Guilds Level 2 QCF/NVQ Certificate in Business and Administration is aimed at those:

  • performing daily tasks in business and administration and wish to develop and enhance their skills and knowledge further
  • already working in an administrative role within an organisation.

The qualification can help you build on your existing experience and improve your skills and prospects of getting a more senior role in the workplace.

Upon successful completion of the course, you will have:

  • attained an accredited qualification
  • a QCF qualification that gives you greater flexibility when studying and allows you to transfer credits across qualifications. You will be awarded credits for each unit you complete.
  • the ability to apply the knowledge gained from the course to your work
GCS Training This course is offered by Gower College Swansea's business training team at GCS Training. Proceed to view C & G Level 2 Certificate/Diploma in Business and Administration at GCS Training.