Contact Centre Operations QCF Diploma Level 3

Course aim:

  • To provide a flexible qualification that allows focus on technical jobs
  • Accomplishment of cross sector skills, completed in the workplace
  • Improved staff morale and motivation
  • Nationally recognised qualification for key staff
  • Recognition of existing skills and the opportunity to develop new skills
  • Job satisfaction
  • Career progression

The qualification requires proof of competence across both mandatory and optional units totalling at least 42 credits.

Mandatory units

  1. Comply with health and safety procedures in a contact centre
  2. Develop personal and organisational effectiveness in a contact centre

Optional units from a selection including:

  1. Supervise customer service activities in a contact centre
  2. Lead direct sales activities in a contact centre team
  3. Handling objections and closing sales
  4. Communicate information to customers through a contact centre
  5. Plan, allocate and monitor work of a team
GCS Training This course is offered by Gower College Swansea's business training team at GCS Training. Proceed to view Contact Centre Operations QCF Diploma Level 3 at GCS Training.