Course Search
Apprenticeship in Advice & Guidance Level 3
This course is fully funded (subject to eligibility). Apprenticeship Level 3 consists of the following qualifications: Agored Cymru Level 3 in Advice and Guidance (QCF). Essential Skills Wales Level 3 in Communication, Level 2 in Application of Number and Level 1 in...Read more...GCS Training
Apprenticeship in Warehousing and Storage Level 3
The aim of the Apprenticeship is to provide the Warehousing Industry with staff who have the knowledge, skills and confidence to help their businesses to grow and to provide a career path for Apprentices to higher level jobs and qualifications. This qualification is aimed at candidates...Read more...Apprenticeship | GCS Training
Bespoke solutions for Business
This service is aimed at Companies of all sizes who have identified the need for training and awareness of their Customer Service practices and procedures. We can support individuals of all levels including front line staff, managers and supervisors. We are keen to work with companies to...Read more...GCS Training
Calming the Storm - Difficult Customer Resolutions
This course is aimed at individuals of all levels who deal with customers in their job role. The individuals can include front line staff, managers and supervisors. In every organisation, it is inevitable that at some stage a customer problem can occur. It is not always the problem that...Read more...GCS Training
Contact Centre Operations QCF Certificate Level 2
Course aim: To provide a flexible qualification that allows focus on technical jobs Accomplishment of cross sector skills, completed in the workplace Improved staff morale and motivation Nationally recognised qualification for key staff Recognition of existing skills and the...Read more...GCS Training
Contact Centre Operations QCF Diploma Level 3
Course aim: To provide a flexible qualification that allows focus on technical jobs Accomplishment of cross sector skills, completed in the workplace Improved staff morale and motivation Nationally recognised qualification for key staff Recognition of existing skills and the...Read more...GCS Training
Contact Centre Operations QCF Diploma Level 4
This qualification is suitable for those who have management roles within the contact centre industry / contact centre department. The qualification requires proof of competence across both mandatory and optional units, achieving a total of not less than 67 credits Mandatory...Read more...GCS Training
Contact Centre Operations Technical Certificate Level 2
Covering all the essential knowledge and skills required for a successful career in Contact Centre Operations. This qualification is also part of the Contact Centre Operations framework. Level 2 will suit anyone is you are working in a Contact Centre and have some relevant knowledge and...Read more...GCS Training
Customer Service Certificate Level 1 QCF/NVQ
This qualification offers a range of units covering impression and image, delivery, handling problems and development and improvement. It is suitable for those: who are new to the workplace who have no previous experience of working in a customer service environment whose role is...Read more...GCS Training
Customer Service Certificate Level 2 QCF/NVQ
This qualification offers a range of units covering impression and image, delivery, handling problems and development and improvement. It is suitable for those: who have particular customer service and administration roles who are working in a customer service environment whose...Read more...GCS Training
Customer Service Diploma Level 3 QCF
This qualification is aimed at candidates who will be delivering and managing service and will be accountable in their area of practice. Candidates will be working without direct supervision or on their own, such as in a commercial customer service environment. This qualification offers...Read more...GCS Training
Foundation Apprenticeship in Warehousing and Storage Level 2
This qualification is primarily aimed at candidates who work within the warehousing and storage environment. The qualification can be used as the competence based element of the Warehousing and Storage apprenticeship. Read more...Apprenticeship | GCS Training
Foundation Level Apprenticeship in Contact Centre Operations Level 2
The apprenticeship at Level 2 consists of the Following qualifications; City and Guilds Level 2 Certificate In Contact Centre Operations. Technical Certificate level 2 in the principals of Contact Centre Operations. Employment Rights and Responsibilities. Essential skills Wales...Read more...Apprenticeship | GCS Training
Foundation Level Apprenticeship in Contact Centre Operations Level 3
Covering all the essential knowledge and skills required for a successful career in contact centre operations, this qualification is ideal for those who are able to access workplace-based qualifications. Level 3 will suit you if you are working in a contact centre and have some...Read more...Apprenticeship | GCS Training
Higher Level Apprenticeship in Advice and Guidance Level 4
This fully funded (subject to eligibility )apprenticeship at Level 4 consists of the following qualifications: City & Guilds Level 4 Diploma in Advice and Guidance (QCF) Essential Skills Wales Level 3 in Communication, Level 2 in Application of Number and Level 1 in ICT...Read more...Apprenticeship | GCS Training
Level 2 Apprenticeship in Customer Service
This qualification can be aimed at anyone as customer service applies to every job role even if external customers are not involved. The qualification can be used as the competence based element of the Customer Service apprenticeship. Read more...GCS Training
Level 2 Award in Selling
This one day course covers the theory of selling, understanding the customer, developing basic selling techniques and effective communication in selling solutions. This Level 2 QCF Award in Selling qualification is suitable for anyone with some selling experience and who would like to...Read more...GCS Training
Level 2 Foundation Apprenticeship in Retail
The QCF in Retail qualification is broken down into groups of specific units. There is only one mandatory unit and a selection of optional units with a credit value for each. The choice of optional units is tailored to the candidate’s duties and responsibilities and to meet the specific...Read more...GCS Training
Level 2 NVQ Certificate/Diploma in Sales (QCF)
This qualification has been designed to develop the knowledge and skills you need for a successful career in the competitive sales environment, reflecting current and future needs of employers. For those looking to find a job in the sales sector, or anyone wishing to ...Read more...GCS Training
Level 3 Apprenticeship in Customer Service
The course consists of 6 mandatory units mostly knowledge based and an average of 6 optional units, performance based, depending on the credit value of the optional units involved. The 6 mandatory units being: Organise and deliver customer service Understand the customer...Read more...GCS Training