Customer Service Certificate Level 1 QCF/NVQ

This qualification offers a range of units covering impression and image, delivery, handling problems and development and improvement. It is suitable for those:

  • who are new to the workplace
  • who have no previous experience of working in a customer service environment
  • whose role is to provide service to customers

 On completion of this qualification you will be able to: 

  •  communicate effectively with customers
  •  do your job in a customer-friendly way
  •  recognise and deal with customer queries, requests and problems 
  •  maintain a positive attitude
GCS Training This course is offered by Gower College Swansea's business training team at GCS Training. Proceed to view Customer Service Certificate Level 1 QCF/NVQ at GCS Training.