This qualification offers a range of units covering impression and image, delivery, handling problems and development and improvement. It is suitable for those:
- who are new to the workplace
- who have no previous experience of working in a customer service environment
- whose role is to provide service to customers
On completion of this qualification you will be able to:
- communicate effectively with customers
- do your job in a customer-friendly way
- recognise and deal with customer queries, requests and problems
- maintain a positive attitude