This qualification offers a range of units covering impression and image, delivery, handling problems and development and improvement. It is suitable for those:
- who have particular customer service and administration roles
- who are working in a customer service environment
- whose role is to provide service to customers
On completion of this qualification you will have:
- a clearer understanding of your responsibility within your organisation
- the opportunity to develop new skills
- a qualification that recognises your existing skills
- the ability to improve your performance
- the ability to apply the knowledge gained from the course to your work
- a QCF qualification which allows you to transfer credits across qualifications. You will be awarded credits for each unit you complete
This course is offered by Gower College Swansea's business training team at GCS Training. Proceed to view