This qualification offers a range of units covering impression and image, delivery, handling problems and development and improvement. It is suitable for those:
- who have particular customer service and administration roles
- who are working in a customer service environment
- whose role is to provide service to customers
On completion of this qualification you will have:
- a clearer understanding of your responsibility within your organisation
- the opportunity to develop new skills
- a qualification that recognises your existing skills
- the ability to improve your performance
- the ability to apply the knowledge gained from the course to your work
- a QCF qualification which allows you to transfer credits across qualifications. You will be awarded credits for each unit you complete