Digital Application Support Level 2

Apprenticeship, GCS Training
Level 2
15 months
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Digital Application Support apprenticeships are fully-funded, and are designed for learners with some IT knowledge, experience or qualifications. Learners must be employed in a suitable role and working within the digital technology sectors. The apprenticeship is best suited to organisations who manage their own IT department rather than outsourcing it to other departments or companies. 

The Level 2 apprenticeship is for learners who are in technical, first line support roles, using and supporting company hardware, software and networks. The apprenticeship can be used to upskill new or existing staff. Suitable roles include IT helpdesk technicians, application support, ICT technicians, data processing administrators, IT support technicians, website technician or designer, database administrators and app developers.

Mandatory units

•    Sharing digital information  
•    IT and Telecom system security
•    Preparing documents and publications 
•    Data processing
•    IT project administration

Optional units

The following optional units can be selected and delivered:

•    Health and safety in an IT context
•    Create multimedia content
•    IT system operation
•    IT system management
•    Understanding the potential of IT
•    Data applications
•    Analyse structured data
•    Specialist software
•    Using tools for online collaboration in business
•    Bespoke software
•    Investigating and defining customer requirements for IT systems

Contact or 01792 284400

Key information

Entry Requirements

To be eligible for apprenticeship funding, the apprentice must be employed for more than 16 hours per week and based in Wales.

Course Delivery

The learners will be allocated a dedicated tutor/assessor, who will work closely with both the learners and employer to ensure the level and units selected are suited to their individual role and organisational priorities. The tutor/assessor will meet with the learners every 4-6 weeks to assess progress and set objectives for the next period. 

The learners will be assigned project work set to their elected units, as well as be expected to gather evidence from their role to demonstrate application of their new skills. The learner may be expected to attend seminars or workshops in addition to work-based learning, which will focus on the knowledge element of the qualification and support in developing understanding, skills and experience in this area.

Progression Opportunities

Digital Application Support - Level 3

Additional Information

To successfully complete the qualification, learners will undertake work-based tasks to meet the qualification criteria, relevant to their individual role and learning environment. They will acquire the knowledge, tools and techniques associated with each unit that they will then implement in their current work environment.

The work assigned and evidence gathered will be reviewed during the regular group and 1-2-1 meetings with tutors/assessors and used for assessment purposes. Gower College Swansea utilises Smart Assessor which is an online apprenticeship management tool enabling provider, learner and employer to effectively track learner progress.


Interested in studying this course?

Apply now!