IT User apprenticeship Level 2

Apprenticeship, GCS Training
Level 2
14 months
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This apprenticeship is fully-funded and is designed for learners who are under 25 years old or new to their role within the last 12 months. 

The apprenticeship is suitable for those in roles such as office support, personal assistant, accounts assistant, website technician, teaching assistant, sales and marketing, or helpdesk support in a wide range of industries. The Level 2 apprenticeship is for learners in foundation level IT administration, creative and support roles. 

Mandatory units

•    Improving productivity using IT
•    Understand the potential of IT
•    Developing personal and team effectiveness using IT

Optional units

The following optional units can be selected and delivered, with additional units available upon request:

•    Word processing software
•    Spreadsheet software
•    Using collaborative technologies 
•    Using email
•    Presentation software
•    Using the internet
•    IT security for users

Contact or 01792 284400

Key information

Entry Requirements

To be eligible for apprenticeship funding, the apprentice must be employed for more than 16 hours per week and based in Wales, and either under 25 or 25+ if new to role within the last 12 months.

Apprentices with disabilities are also fully-funded. 

Course Delivery

The learners will be allocated a dedicated tutor/assessor, who will work closely with both the learners and employer to ensure the level and units selected are suited to their individual role and organisational priorities. The tutor/assessor will meet with the learners every 4-6 weeks to assess progress and set objectives for the next period. 

The learners will be assigned project work set to their elected units, as well as be expected to gather evidence from their role to demonstrate application of their new skills. The learner may be expected to attend seminars or workshops in addition to work-based learning, which will focus on the knowledge element of the qualification and support in developing understanding, skills and experience in this area.

Progression Opportunities

IT User - Level 3 apprenticeship

Additional Information

To successfully complete the qualification, learners will create a portfolio of evidence relevant to their individual role and learning environment. They will acquire the knowledge, tools and techniques associated with each unit that they will then implement in their current work environment.

The work assigned and evidence gathered will be reviewed during the regular group and 1-2-1 meetings with tutors/assessors and used for assessment purposes. Gower College Swansea utilises Smart Assessor which is an online apprenticeship management tool enabling provider, learner and employer to effectively track learner progress.


Interested in studying this course?

Apply now!