Level 3 Apprenticeship in Customer Service

The course consists of 6 mandatory units mostly knowledge based and an average of 6 optional units, performance based, depending on the credit value of the optional units involved.
The 6 mandatory units being:

  • Organise and deliver customer service
  • Understand the customer service environment
  • Understand customers and customer retention
  • Resolve customers’ problems
  • Principles of business
  • Manage personal and professional development
GCS Training This course is offered by Gower College Swansea's business training team at GCS Training. Proceed to view Level 3 Apprenticeship in Customer Service at GCS Training.