The course consists of 6 mandatory units mostly knowledge based and an average of 6 optional units, performance based, depending on the credit value of the optional units involved.
The 6 mandatory units being:
- Organise and deliver customer service
- Understand the customer service environment
- Understand customers and customer retention
- Resolve customers’ problems
- Principles of business
- Manage personal and professional development
This course is offered by Gower College Swansea's business training team at GCS Training. Proceed to view