This qualification is designed for learners who work within the Housing Sector.
The qualification covers areas that allows the learner to:
- explore how to work with colleagues and customers in a way that promotes equality and diversity whilst developing and maintaining ethical safe and sustainable working practices
- set personal work objectives for their professional development and formulate a plan that deals with gaps in knowledge, understanding and skills which takes into account an organisations vision and objectives
- work with customers and colleagues (internal and external) to apply organisational policies and procedures relating to customer service