WorldHost TM Level 2 Award in the Principles of Customer Service

This one day course comprehensively covers the essential principles of customer service for the hospitality, leisure, travel and tourism industries. It is also used across a wide variety of industries where the quality of front-line customer service is key to the success of the business.

The session/delegate workbook covers:

  • Using and remembering names
  • Making conversation
  • First impressions
  • How to make your first impression a positive one
  • Businesses that 'WOW'
  • The communication process
  • Giving clear directions
  • Professional telephone techniques
  • I'm the nice customer who never comes back
  • Why handle customer concerns?
  • Effective and empathetic listening skills
  • The art of service recovery
  • The value of tourism (optional DT100 delivery available)
  • The five extra commitments
  • Going the extra mile
GCS Training This course is offered by Gower College Swansea's business training team at GCS Training. Proceed to view WorldHost TM Level 2 Award in the Principles of Customer Service at GCS Training.