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Improvement Technician (England) Level 3 - Apprenticeship

Apprenticeship, GCS Training
Level 3
Jubilee Court
18 months
Telephone: 01792 284400 (Jubilee Court)


This apprenticeship will develop learners into Improvement Technicians, a role where candidates will be responsible for the delivery and coaching of improvement activities within an organisation. The role is suitable for a variety of industries, including automotive, engineering, banking, councils, insurance, hospitality and many more.

Improvement Technicians usually work within a team to solve problems, with activities including:

  • Engaging team members in the identification of improvement opportunities and relevant countermeasures and controls
  • Initiating and facilitating improvement activities through to resolution
  • Providing expertise in business improvement methods and basic tools to team

Please note that this apprenticeship is for organisations and learners based in England. If you are looking for the equivalent in Wales, please click here. 

Key information

Learners will be required to achieve Level 2 qualifications in English and Maths prior to taking the end-point assessment, if they have not achieved them before the programme. 

Learners will study a range of topics, including:

  • Compliance
  • Team leadership and formation
  • Self-development
  • Project management
  • Change management
  • Project selection and scope
  • Process mapping and analysis
  • Data acquisition and analysis
  • Root cause analysis
  • Sustainability and control

Examples of job titles include:

  • Business improvement co-ordinator
  • Continuous improvement executive
  • Process technician
  • Quality control analyst
  • Environmental compliance technician

Off the job learning

Learners are required to undertake a minimum of six hours of their working time in off the job learning per week, to develop new knowledge, skills and behaviours. By definition, off the job learning is a new form of learning undertaken by an apprentice during their normal working hours, which is directly relevant to the apprenticeship they are undertaking.

The process for off the job learning will be planned during the apprenticeship design based around operational commitments, and can be undertaken on a regular day per week or in planned block sessions, whichever is the best fit for the learner and organisation.

Progress reviews

To ensure learners are progressing in line with the apprenticeship expectations and timescales, we will monitor the learner’s progress and learning quality through a progress review, a three-way meeting between the learner, employer as well as the tutor or assessor. In addition to the progress review, we will ensure that nominated senior members of the organisation are updated on a monthly basis to discuss progress and agree any actions where issues are identified.

Progress reviews can be conducted in-person, or via a video or phone conference.