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Business Administration Level 3 - Apprenticeship

Apprenticeship, GCS Training
Level 3
Jubilee Court
15 months
Telephone: 01792 284400 (Jubilee Court)


This apprenticeship is fully-funded and is designed for learners who are new entrants to business administration roles. The apprenticeships can be used to recruit and train new staff to your organisation. Suitable roles include business support administrators, office juniors, office supervisors, personal assistants, secretaries or receptionists in a wide range of industries.

The Level 3 apprenticeship is for learners progressing from the Level 2 apprenticeship or are new to an organisation with some previous experience in business administration. 

Key information

To be eligible for apprenticeship funding, the apprentice must be employed for more than 16 hours per week and based in Wales.

The learners will be allocated a dedicated tutor/assessor, who will work closely with both the learners and employer to ensure the level and units selected are suited to their individual role and organisational priorities. The tutor/assessor will meet with the learners every 4-6 weeks to assess progress and set objectives for the next period. 

The learners will be assigned project work set to their elected units, as well as be expected to gather evidence from their role to demonstrate application of their new skills. The learner may be expected to attend seminars or workshops in addition to work-based learning, which will focus on the knowledge element of the qualification and support in developing understanding, skills and experience in this area.

Mandatory units

  • Communicate in a business environment
  • Understand employer organisations
  • Manage personal performance and development
  • Developing working relationships with colleagues 
  • Principles of business document production and information management

Optional units

  • Produce business documents
  • Produce minutes of meetings
  • Administer human resource records 
  • Using email
  • Develop a presentation
  • Deliver a presentation
  • Provide administrative support for meetings
  • Contribute to the organisation of an event

Business administration Level 4 - Apprenticeship

To successfully complete the qualification, learners will undertake written assignments relevant to their individual role and learning environment. They will acquire the knowledge, tools and techniques associated with each unit that they will then implement in their current work environment to build a portfolio of evidence.

The project, work assigned and evidence gathered will be reviewed during the regular group and 1-2-1 meetings with tutors/assessors and used for assessment purposes. Gower College Swansea utilises Smart Assessor which is an online apprenticeship management tool enabling provider, learner and employer to effectively track learner progress.