Skip to main content

Business Administration Level 4 - Apprenticeship

Apprenticeship, GCS Training
Level 4
Jubilee Court
24 months
Telephone: 01792 284400 (Jubilee Court)


This apprenticeship is fully-funded and is designed for experienced staff in business management roles.

At Level 4, this higher apprenticeship can be used to upskill business management staff in your organisation. Suitable roles include office managers, administration team leaders, personal assistants/secretaries and business development executives in a wide range of industries.

To successfully complete the qualification, learners will undertake written assignments and projects relevant to their individual role and learning environment. They will acquire the knowledge, tools and techniques associated with each unit that they will then implement in their current work environment to build a portfolio of evidence.

The project, work assigned and evidence gathered will be reviewed during the regular group and 1-2-1 meetings with tutors/assessors and used for assessment purposes. Gower College Swansea utilises Smart Assessor which is an online apprenticeship management tool enabling provider, learner and employer to effectively track learner progress.

Key information

To be eligible for apprenticeship funding, the apprentice must be employed for more than 16 hours per week and based in Wales.

The learners will be allocated a dedicated tutor/assessor, who will work closely with both the learners and employer to ensure the level and units selected are suited to their individual role and organisational priorities. The tutor/assessor will meet with the learners every 4-6 weeks to assess progress and set objectives for the next period. 

The learners will be assigned project work set to their elected units, as well as be expected to gather evidence from their role to demonstrate application of their new skills. The learner may be expected to attend seminars or workshops in addition to work-based learning, which will focus on the knowledge element of the qualification and support in developing understanding, skills and experience in this area.

Mandatory units

  • Communicate in a business environment
  • Resource management
  • Resolve administrative problems
  • Understanding organisations
  • Manage the work of an administrative function
  • Business ethics
  • Manage personal and professional development 

Optional units

  • Negotiate in a business environment
  • Manage conflict within a team
  • Manage an office facility 
  • Analyse and present business data
  • Prepare specifications for contracts
  • Chair and lead meetings
  • Contribute to the improvement of business performance
  • Project management