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Information, Advice and Guidance Level 4 - Qualifications

Apprenticeship, GCS Training
Level 4
Jubilee Court
18 months
Telephone: 01792 284400 (Jubilee Court)


Our Advice and Guidance qualifications are fully-funded, and are primarily designed for those employed in roles who provide information and guidance to others. Learners could be working in careers guidance for organisations such as trade unions, schools, housing associations, human resources or health and social care. The qualifications can be used to upskill new or existing staff. Suitable roles including liaison officers, project workers, advice providers, counselling providers, teachers or lecturers, fitness coaches and roles in call centres.

As part of the apprenticeship, both the mandatory and optional units will be assessed as an evidence based e-portfolio, which will include knowledge and competency based activities. These can include work-based case studies, witness statements, observations, personal statements and knowledge questioning.

Information, Advice and Guidance is available as a Diploma as well as an apprenticeship.

Key information

To be eligible for apprenticeship funding, the apprentice must be employed for more than 16 hours per week and based in Wales.

The qualifications can begin at any point in the year, and is delivered for groups and/or individuals via a blended learning approach through Teams/Zoom/Skype as appropriate. The learners will typically have sessions and meetings with the tutor assessor every 3 to 4 weeks.

Mandatory units

  • Develop interactions with clients
  • Managing personal caseloads
  • Evaluate and develop own contribution to the service
  • Operate within networks
  • Understand the importance of legislation and procedures

Optional units

Your tutor/assessor will work with you to identify which optional units suit your role and responsibilities, you will be required to complete 6-7. We recommend:

  • Support clients to make use of the advice and guidance service
  • Assist advice and guidance clients to decide on a course of action
  • Negotiate on behalf of advice and guidance clients
  • Design information materials for use in the service
  • Prepare clients through advice and guidance for the implementation of a course of action
  • Provide and maintain information materials for use in the service