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Information, Advice and Guidance Level 3 - Apprenticeship

Apprenticeship, GCS Training
Level 3
Jubilee Court
18 months
Telephone: 01792 284400 (Jubilee Court)


Our Advice and Guidance apprenticeships are fully-funded, and are primarily designed for those employed in roles who provide information and guidance to others. Learners could be working in careers guidance for organisations such as trade unions, schools, housing associations, human resources or health and social care. The apprenticeship can be used to upskill new or existing staff. Suitable roles including liaison officers, project workers, advice providers, counselling providers, teachers or lecturers, fitness coaches and roles in call centres.

As part of the apprenticeship, both the mandatory and optional units will be assessed as an evidence based e-portfolio, which will include knowledge and competency based activities. These can include work-based case studies, witness statements, observations, personal statements and knowledge questioning.

Key information

To be eligible for apprenticeship funding, the apprentice must be employed for more than 16 hours per week and based in Wales.

The apprenticeship can begin at any point in the year, and is delivered for groups and/or individuals via a blended learning approach through Teams/Zoom/Skype as appropriate. The learners will typically have sessions and meetings with the tutor assessor every 3 to 4 weeks.

Mandatory units

  • Support clients to make use of the advice and guidance service
  • Managing personal caseloads
  • Manage own professional development within an organisation
  • Establish communication with clients
  • Professional practice and professional legislative requirements for advice and guidance, and employment related services in Wales

Optional units

Your tutor/assessor will work with you to identify which optional units suit your role and responsibilities, however we recommend:

  • Assist and prepare clients
  • Networking
  • Plan, allocate and monitor work in own area of responsibility 
  • Provide and maintain information materials
  • Understand how to support specific client groups to overcome barriers to learning, training and work

Information, Advice and Guidance Level 4 - Apprenticeship