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Business Administration Level 3 - Qualification

GCS Training
Level 3
Jubilee Court
15 months
Telephone: 01792 284400 (Jubilee Court)


This Business Administration diploma is designed to upskill staff who work in business administration roles. The qualification offers a range of optional units that the learner can study to match their organisational and job role requirements.

At Level 3, the qualification is for learners progressing from the Level 2 qualification or are new to an organisation with some previous experience in business administration. Suitable roles include business support administrators, office juniors, office supervisors, personal assistants, secretaries, or receptionists in a wide range of industries.

Key information

To be eligible for funding, the learner must be based in Wales. 

The learners will be allocated a dedicated tutor/assessor, who will work closely with both the learners and employer to ensure the level and units selected are suited to their individual role and organisational priorities. The tutor/assessor will meet with the learners every 4-6 weeks to assess progress and set objectives for the next period.

The learners will be assigned project work set to their elected units, as well as be expected to gather evidence from their role to demonstrate application of their new skills. The learner may be expected to attend seminars or workshops, which will focus on the knowledge element of the qualification and support in developing understanding, skills and experience in this area. 

Mandatory units

  • Communication in a business environment
  • Understand employer organisations
  • Manage personal performance and development
  • Developing working relationships with colleagues
  • Principles of business document production and information management
  • Principles of providing administrative services

Optional units

The following optional units can be selected and delivered:

  • Produce business documents
  • Produce minutes of meetings 
  • Administer human resource records
  • Using email
  • Develop a presentation
  • Deliver a presentation
  • Provide administrative support for meetings
  • Contribute to the organisation of an event
  • And many more!

To successfully complete the qualification, learners will undertake written assignments relevant to their individual role and learning environment. They will acquire the knowledge, tools and techniques associated with each unit that they will then implement in their current work environment to build a portfolio of evidence.

The project, work assigned and evidence gathered will be reviewed during the regular group and 1-2-1 meetings with tutors/assessors and used for assessment purposes. Gower College Swansea utilises Smart Assessor which is an online apprenticeship management tool enabling provider, learner and employer to effectively track learner progress.